Return and Refund Policy
At NOMAD NEST BUSINESS SOLUTIONS PRIVATE LIMITED, customer satisfaction is our top priority. We take great care to deliver high-quality groceries, but if you’re not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return or exchange under the following conditions:
You received damaged, defective, expired, or incorrect items
The request is raised within 24 hours of delivery
You provide photographic evidence of the issue (if applicable)
Please note that perishable items (such as fruits, vegetables, dairy, and fresh bakery items) are non-returnable unless they are delivered in a spoiled or damaged condition.
2. How to Request a Return
To initiate a return:
Contact our customer support at +91 8015066064 or email us at Nomadnest.bspl@gmail.com
Include your order ID, the name of the product, a brief description of the issue, and clear photos if applicable
Our team will review your request and contact you with further instructions
3. Return Pickup & Verification
In eligible cases, we will arrange a reverse pickup from your location
Once the returned item is received and verified, we will process your refund or replacement
If pickup is not available in your area, we may ask you to dispose of the item responsibly after verification
4. Refund Policy
Refunds will be issued to the original payment method used at the time of purchase
Refunds are typically processed within 5–7 business days after approval
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or as store credit, based on your preference
5. Non-Returnable Items
The following are non-returnable:
Perishable goods (unless damaged or spoiled)
Items that have been used or tampered with
Products returned without original packaging or proof of purchase
Need Help?
For any assistance regarding returns or refunds, contact us:
📞 +91 8015066064
📧 Nomadnest.bspl@gmail.com
We’re here to ensure your shopping experience is smooth and satisfying.