Return and Refund Policy

At NOMAD NEST BUSINESS SOLUTIONS PRIVATE LIMITED, customer satisfaction is our top priority. We take great care to deliver high-quality groceries, but if you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return or exchange under the following conditions:

• You received damaged, defective, expired, or incorrect items

• The request is raised within 24 hours of delivery

• You provide photographic evidence of the issue (if applicable)

Please note that perishable items (such as fruits, vegetables, dairy, and fresh bakery items) are non-returnable unless they are delivered in a spoiled or damaged condition.

2. How to Request a Return

To initiate a return:

• Contact our customer support at email us at Nomadnest.bspl@gmail.com

• Include your order ID, the name of the product, a brief description of the issue, and clear photos if applicable

• Our team will review your request and contact you with further instructions

3. Return Pickup & Verification

• In eligible cases, we will arrange a reverse pickup from your location

• Once the returned item is received and verified, we will process your refund or replacement

• If pickup is not available in your area, we may ask you to dispose of the item responsibly after verification

4. Refund Policy

• Refunds will be issued to the original payment method used at the time of purchase

• Refunds are typically processed within 5–7 business days after approval

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or as store credit, based on your preference

5. Non-Returnable Items

The following are non-returnable:

• Perishable goods (unless damaged or spoiled)

• Items that have been used or tampered with

• Products returned without original packaging or proof of purchase

Need Help?
For any assistance regarding returns or refunds, contact us:
📧 Nomadnest.bspl@gmail.com

We’re here to ensure your shopping experience is smooth and satisfying.